Shipping policy

All orders are dispatched from our Birmingham warehouse. Dispatch times depend on the product, finish and stock availability. Where an item is unavailable, we will contact you by email.

Dispatch Lead Times

We stock the majority of our solid brass products in their base material, with specialist finishes applied to order.

Finish / Product	Dispatch Time
Polished Brass	Up to 5 working days
Chrome & Nickel Plated	Up to 7 working days
Satin Chrome & Satin Nickel	Up to 10 working days
Satin Brass & Antique Finishes	Up to 14 working days
Standard Stocked Products	Up to 5 working days
Cut-to-Size Kits	Usually 2-3 working days, up to 5

Our antique finishes are hand-applied to order, which is reflected in their longer lead times. Standard stocked products include zinc bracketry, plated steel tube and brass-cased tube, subject to availability.

All lead times are estimates and exclude carriage time.

UK Shipping Costs

Parcel / Length	Carriage Charge
Boxed Items & Up to 1000mm	£7.95
1001mm - 1500mm	£14.95
1501mm - 2500mm	£34.95
2500mm +	£56.95

Longer lengths incur additional courier handling charges, which we pass on without adding a margin.

We generally use next-working-day delivery services where available. Delivery times may vary depending on location and courier availability.

International Orders

We ship worldwide. Online international checkout is currently limited to boxed items and lengths up to 1000mm.

For larger or bespoke international orders, please contact us with your full enquiry and delivery address, including postcode, so we can provide a tailored quotation including shipping costs.

International deliveries may incur import VAT, customs duties and clearance fees, payable by the recipient.

Important Information

Please ensure your delivery details are correct. If your order arrives damaged or incomplete, please contact us within 48 hours so we can investigate.

For further information on shipping, lead times or bespoke orders, please contact our team.